Here’s how you can dispute these fees effectively and avoid profit loss.
 

Common Reasons to Dispute Shipping Fees

• Incorrect Package Weight/Dimension: Lazada charges shipping fees based on how big and heavy your package is. If Lazada records the wrong weight or size, maybe due to a system error or mismeasurement, you could be overcharged.
• Return Item Shipping Fee: If a buyer returns an item and you reject their refund request, sometimes Lazada may still charge you for the return shipping. This is claimable if you followed Lazada’s proper return/refund rules but still got charged.
• Incorrect Shipping Fee Subsidy: Lazada sometimes covers part or all of the shipping fee (this is called a subsidy). If they were supposed to pay for the shipping but instead deducted it from your earnings, you can file a dispute.

How to Submit a Shipping Fee Claim on Lazada

Step 1: Open the ADA Form

Go to Lazada's ADA (Ask Data Assistant) form through the Seller Center. You’ll need to:

• Select "Seller Claims" as the type of inquiry

• Choose "Shipping Fee" as the category for your claim
   

Step 2: Choose Your Claim Reason

From the dropdown menu, choose why you’re filing the claim. Your options include:

• Incorrect package weight/dimension

• Return item shipping fee

• Incorrect shipping fee subsidy received
   

Make sure to select the correct reason that matches your situation.
 

Step 3: Enter Seller Information

Fill in:

• Your Seller Name and Seller ID

• Your email address, so Lazada can send you updates about your case
   

Step 4: Choose Submission Method

You have two ways to submit your claim, depending on how many orders are affected:

Single Order Dispute

Use this if you're disputing one order only.

• Choose the Order Line ID option

• Get the required details from the Order Detail Page on Lazada
   

Bulk Dispute

Use this if you're disputing many orders at once.

• Choose Excel File Upload

• Download Lazada’s template file

• Fill in your affected Order IDs/Item IDs

• Upload it back into the ADA form

Note: Bulk submission is only allowed for weight/dimension or subsidy issues, not return shipping fee claims.
 

Step 5: Submit & Track Your Case

Click Submit and your case will be automatically sent to Lazada’s Partner Care team for review. You’ll get email updates, and you can also track your case status on the My Case Overview Page.
 

Tips to Ensure a Successful Lazada Shipping Fee Claim

Always verify your chargeable weight using Lazada’s official calculator

Make sure the weight Lazada used to calculate your shipping fee is correct. Use their chargeable weight calculator (available in Seller Center) to double-check. This helps you confirm if an overcharge really happened.

Take screenshots or photos of your parcel’s dimensions and weight before shipping

If you’re going to file a claim later, you’ll need proof. So before sending out a parcel, take clear photos of:

• The weight on the weighing scale

• The parcel next to a ruler or measuring tape showing its size. This will help support your claim if Lazada says the package was heavier or larger than it actually was.

Double-check your Order Line ID and Shop SKU

These are unique IDs for each item and order. Mistakes in these fields can cause Lazada to reject your claim. Make sure the numbers you enter are exactly correct.

If you’re doing a bulk claim, you’ll need to fill in an Excel template. When pasting Order IDs or Item IDs from another file, use “Paste Special” > “Values” to make sure the formatting is correct.

Wrong formatting (like turning IDs into formulas or date formats) can make the claim file invalid.

Save Time and Detect Disputes Earlier with BigSeller

While Lazada provides a clear process to dispute shipping fees, spotting discrepancies manually can be time-consuming, especially when managing large order volumes.

With BigSeller, you can:

• Automatically identify orders with negative shipping fees

• View discrepancies between marketplace-charged and buyer-paid fees

• Export reports for easy claim preparation
   

Instead of checking orders one by one, BigSeller helps you detect issues earlier, so you can file disputes faster and protect your margins.

Try BigSeller for free today and follow our WhatsApp Channel for more e-commerce tips!