For Lazada sellers, answering “Where is my order?” has just become much easier. The platform’s virtual assistant, Lazada Instant Support Assistant (LISA), now offers an upgraded Order Tracking feature within its Smart Response menu. With a single toggle, sellers can let LISA deliver real-time tracking updates to buyers from the moment an order is packed to when it’s out for delivery.
 

What’s New in LISA’s Order Tracking?

Lazada’s Order Tracking feature has been improved so buyers get more precise and accessible updates about their purchases.

Before, it only gave a rough idea of where the order was (e.g., “In transit” or “Shipped”), without much detail.

Now, it provides a “Track Order” button that buyers can click to see real-time, step-by-step tracking information, from when the seller is packing the order, to when it’s handed to logistics, and all the way until delivery.

• Dynamic, Real-Time Updates → The tracking info changes automatically as the order moves from packing to shipping to delivery, so buyers always see the latest status.

• Before RTS (Ready to Ship) → The order hasn’t been sent to the courier yet. Buyers will see that the seller is still packing or preparing it, and they can click “View Order Detail” for more info.

• After RTS (Ready to Ship) → The order has been handed over to the courier. A tracking button will appear so buyers can see the package’s real-time delivery progress until it arrives.
   

How to Enable LISA Order Tracking

Lazada sellers can turn on LISA’s Order Tracking feature in just a few steps:

• Open the Smart Response menu in Lazada Seller Center.

• Choose Order Tracking.

• Switch it on or off using the toggle.

When it’s on, LISA will automatically send buyers their tracking updates without the seller having to create or type a custom reply.
 

For Multi-Platform Sellers: Centralise Tracking with BigSeller

If you sell not only on Lazada but also on Shopee and TikTok Shop, you can go a step further by using BigSeller’s Logistics Tracking feature.

BigSeller lets you see all your shipped orders from all platforms in one dashboard, making it faster to monitor deliveries and solve issues.

Here’s the breakdown:

• Supported Platforms → You can track orders from Shopee, Lazada, and TikTok Shop in BigSeller.

• Filter by Shipping Method → Quickly sort orders that are shipped, packed, or missing shipping info (Others).

• Real-Time Status

  • Shopee updates every 4 hours

  • TikTok Shop updates every 5 hours

  • Click the tracking number for the latest info instantly

• Detailed View

  • See the most recent tracking status in Latest Logistics Information

  • Click Tracking No or Logistics Details to view the entire parcel journey (with a translation option if needed)

  • Use Order Details to check full order info
     

Maximise Efficiency with LISA and BigSeller

Lazada’s upgraded LISA Order Tracking gives buyers faster, clearer, and more detailed updates, reducing the time sellers spend answering repetitive “Where is my order?” questions. And for those managing multiple online stores, pairing LISA with BigSeller’s Logistics Tracking can centralise all your shipping updates in one place, saving time and effort.

Try BigSeller for free today and claim your 7-day VIP trial coupon to experience premium features.

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